Yes, payout is guaranteed! PlayUKinternet has a vested interest in paying our members. Our company is built on repeat business without which we would not succeed. Since inception in 1998, we have maintained a 100% payout record to our winners.

Payment: Payment details must be submitted before PlayUKinternet will purchase your order. Major credit cards are accepted or you can remit payment to us. If you wish to pay using another method, please email us on info@playukinternet.com.

Despatch: The lottery draw you are entered into is chosen by yourself on the PLAY page of this website. You can play on a future, specified date on the PLAY page if required. We cannot supply tickets for the draw after close-off, which is set a substantial time prior to the official cut-off time to allow our ticket purchases to be completed by our staff in each location. By default, the website automatically displays the next available draw date after close-off time. You will immediately be sent your "confirmation of entry" by email and PlayUKinternet will not be liable for losses incurred by lack of performance by players' internet service providers.

Alteration of order if you change your mind: We will allow you to change your entry should you wish to change the draw date and that specific ticket has not yet been queued for purchasing.

Cancellations: If you are entirely dissatisfied with the service you have received, we will consider a refund of your purchase, as long as your reason is valid. To apply for a refund email us on info@playukinternet.com.

The life-cycle of an entry begins with the submission of your playslip at a UK/US retailer. It is then entered directly into an official Lottery terminal. Your numbers are then transmitted via the communications network to the central computer system. Your numbers are printed out on the retailer terminal and the entry ticket given to the PlayUKinternet representative. It is then taken to the secure PlayUKinternet office and locked in a safe until after the relevant draw. A confirmation of the purchase will be emailed to you prior to the draw. If a PlayUKlottery player is a winner, a claim will be made on their behalf and they will be paid out accordingly.

We charge a premium to purchase your lottery ticket. Here's why:

1. The entries from all around the world have to be added to a database and securely managed.
2. In the event of a win our subscribers are automatically informed by email or telephonically, regardless of their whereabouts. Telephone notification is only made for winnings equivalent to or in excess of GBP200.
3. Our team have to manage the accuracy of worldwide entries and contact our players to guide them through the entry process if required.
4. Our team in the all locations in which we provide services have to line up and physically buy the tickets.
5. We employ a large staff complement to ensure that the process runs smoothly and that service levels are both maintained and improved upon.
6. For our web-based clients, our websites, are maintained and updated continually.
7. We are a private enterprise providing a premium interactive service and have allowed for a reasonable profit within our price structure.

Please refer to the "How to Play" section.

No - anyone can play, but logistically you have to be in the country in which the draw takes place in order to buy a ticket. However, PlayUKinternet has ticket purchasing offices in both the UK and the US, in addition to sattelite European purchasing offices that facilitate this purchase and the resultant claiming of prizes.

Each lottery has a specific cut-off time in order to allow us to complete purchases in due time. Naturally, however, it is always best to purchase as early as possible as the sites can become rather slow when many customers leave their ticket purchasing to the last minute. Each site displays a countdown to the cut-off time on its home page. It is the subscribers' responsibility to achieve the entry deadline. Please note that daylight savings time may well affect the time differences between certain countries.

This varies from one lottery to another. In the case of the UK Lottery, there is a maximum of three rollovers. After a triple rollover, the unwon jackpot is distributed amongst the next tier winners. The EuroMillions lottery can roll over many more time. However, if the jackpot is not won on the twelfth successive week (i.e., eleven rollovers), then the jackpot prize is "rolled down" by distributing it between winners of the next level instead of rolling it forward again

Claiming small prizes on behalf of PlayUKinternet subscribers from UK/US retail outlets can be done as soon as the system opens again after the draw. Major prizes can be claimed on behalf of PlayUKinternet subscribers the following business day. Physical settlement to our subscribers is made within 10 days receipt of instructions to pay out. When winning smaller amounts, most customers prefer either to replay their winnings at discounted rates, or retain their winnings in their account balance until substantial enough to send a withdrawal request.

You will initially be notifed of your winnings in your results mail. At this point, all winnings are held in check awaiting your instruction. You can either update you account balance with your winnings, choose to convert them to vouchers, or withdraw the funds as winnings. In the case of withdrawals, relevant account information will be required for deposits. We make use of accredited international money moving facilitators for bank transfers and direct deposits. For smaller winning, customers often prefer to replay their winnings as vouchers (which we provide at a discounted rate) or retain them in their Account Balance until the amount is substantial enough for a sizeable withdrawal.

Signs of a fraudulent SMS, mailing or email claiming you have won a lottery prize: There maybe a sense of urgency, e.g. respond within so many days or your account will be closed. There maybe embedded links (links within the body of the email) that look legitimate because they contain all or part of a real company name. These links may take you to spoof sites which ask you to update personal information, or may download key logging software onto your PC. Spoof websites can be difficult to spot. To make sure you are on our site, type www.playukinternet.com or www.playeuromillions.com or www.playuklottery.com into your browser and see if you arrive at the same place. If you are in any doubt please contact our customer services team for further advice but remember if you haven't paid for a ticket or know nothing about the prize you have been offered then you likely to be in receipt of a fraudulent mailing. If you don't have a ticket, you can't win it. Entering is easy, so get your ticket today.